18 days old
2018-05-092018-06-08

AT&T Customer Service Representative

AT&T
Youngstown, Ohio
  • Job Type
    Employee
  • Job Status
    Full Time
Description:
Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems.  Handles telephone and face­-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell products and services offered by the Company.  May help collect past due balances. Processes credit applications and activates service.  Maintains appropriate records, prepares required reports, and updates customer accounts. May support and backup the sales and store operations, i.e., take customer payments, over the counter exchanges, programming of handsets, switchboard, etc. Performs other duties as assigned by management.
GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title.  Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
1.Answers customer/client requests or inquiries concerning services and products and reports problem areas.
2.Utilizes various systems and tools to initiate to assist and service customers.
3.Continually maintain working knowledge of all company products, services and promotions.
4.Make recommendations according to customer’s needs.
5.Utilize operational systems to process purchases of all products and services.
6.Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
1.Perform over the counter exchanges of customer defective equipment.
2.Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and work station.

 

 

If you have a knack for providing great customer service and innovative solutions, take a look at our Full-time Customer Service Representative opportunity. Not to mention the amazing benefits, training programs and career potential we offer.  Interviews will be scheduled if you meet the skills set and experience.

Start with the paycheck: The starting pay for Customer Service Reps ranges between $11.02 to $16.72 to start. On average, our Reps make up to $18.77 per hour or $39,060/yr. depending on your relevant verifiable work experience and education. Additional financial incentives are currently available based on performance.  AND, you receive an automatic pay increase every 6 months of active service up to top pay!

You’ll receive 50% off your AT&T wireless service and discounts on other AT&T products and services (i.e. DirecTV, WIFI, etc..).

Add to all of that a full benefit package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources

 
The Customer Service Representative role handles customer’s questions and concerns on all products and services offered by the Company through probing, research and resolution using various tools and systems.  You will interact with our customers via telephone. Coordinates with all sales channels for retention efforts on existing customer base. Will sell products and services offered by the Company.  May help collect past due balances. Processes credit applications and activates service.  Maintains appropriate records, prepares required reports, and updates customer accounts. May support and backup the sales and store operations. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. Will be required to achieve sales quota.  
 
A full-time position with full benefits that include medical, dental, vision, 401(k), tuition reimbursement, paid vacation off, and work/life resources.
 
Plus 50% off your AT&T Wireless service and discounts on other AT&T products and services.
 
Career possibilities are limitless with AT&T.  You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.
 
 
GENERAL DUTIES
 
The essential functions listed below are representative of duties performed by this job title.  Duties generally include but are not limited to the following:
 
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
 
1.    Answers customer/client requests or inquiries concerning services and products and reports problem areas.
2.    Utilizes various systems and tools to initiate to assist and service customers.
3.    Continually maintain working knowledge of all company products, services and promotions.
4.    Make recommendations according to customer’s needs.
5.    Utilize operational systems to process purchases of all products and services.
6.    Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
 
What’s in it for you?
A full-time position / career with full benefits that include medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources plus 50% off your AT&T Wireless service and discounts on other AT&T products and services effective soon after your start date.
 
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. The call center is hours of operation are:Monday -Saturday 9:00am - 9:00pm.
 
What’s next?
Makes sure your profile is up to date with your personal information and your current resume is uploaded to be viewed.
As soon as you apply you will be sent the required test link to complete.
If you pass your test you may be contacted for a brief phone screen.  
Interviews will be scheduled if you meet the skills set and experience.
 
Click here to learn more about this job from AT&T employees!
Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Our Employees say it best!  Watch now!

 




Additional Information: 

If you have a knack for providing great customer service and innovative solutions, take a look at our Full-time Customer Service Representative opportunity. Not to mention the amazing benefits, training programs and career potential we offer.  Interviews will be scheduled if you meet the skills set and experience.

 

 


Start with the paycheck: The starting pay for Customer Service Reps ranges between $11.02 to $16.72 to start. On average, our Reps make up to $18.77 per hour or $39,060/yr. depending on your relevant verifiable work experience and education. Additional financial incentives are currently available based on performance.  AND, you receive an automatic pay increase every 6 months of active service up to top pay!


You’ll receive 50% off your AT&T wireless service and discounts on other AT&T products and services (i.e. DirecTV, WIFI, etc..).


Add to all of that a full benefit package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources

 

 

 

The Customer Service Representative role handles customer’s questions and concerns on all products and services offered by the Company through probing, research and resolution using various tools and systems.  You will interact with our customers via telephone. Coordinates with all sales channels for retention efforts on existing customer base. Will sell products and services offered by the Company.  May help collect past due balances. Processes credit applications and activates service.  Maintains appropriate records, prepares required reports, and updates customer accounts. May support and backup the sales and store operations. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. Will be required to achieve sales quota.  

 

 

 

A full-time position with full benefits that include medical, dental, vision, 401(k), tuition reimbursement, paid vacation off, and work/life resources.

 

 

 

Plus 50% off your AT&T Wireless service and discounts on other AT&T products and services.

 

 

 

Career possibilities are limitless with AT&T.  You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.

 

 

 

 

 

GENERAL DUTIES

 

 

 

The essential functions listed below are representative of duties performed by this job title.  Duties generally include but are not limited to the following:

 

 

 

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

 

 

 

1.    Answers customer/client requests or inquiries concerning services and products and reports problem areas.

 

2.    Utilizes various systems and tools to initiate to assist and service customers.

 

3.    Continually maintain working knowledge of all company products, services and promotions.

 

4.    Make recommendations according to customer’s needs.

 

5.    Utilize operational systems to process purchases of all products and services.

 

6.    Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines

 

 

 

What’s in it for you?

 

A full-time position / career with full benefits that include medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources plus 50% off your AT&T Wireless service and discounts on other AT&T products and services effective soon after your start date.

 

 

 

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions. The call center is hours of operation are:Monday -Saturday 9:00am - 9:00pm.

 

 

 

What’s next?

 

Makes sure your profile is up to date with your personal information and your current resume is uploaded to be viewed.

 

As soon as you apply you will be sent the required test link to complete.

 

If you pass your test you may be contacted for a brief phone screen.  

 

Interviews will be scheduled if you meet the skills set and experience.

 

 




Click here to learn more about this job from AT&T employees!




Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Our Employees say it best!  Watch now!
 

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AT&T
Youngstown, Ohio

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