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Technical Support Specialist

SenSource, Inc

Youngstown, Ohio 44515
Job Type:
Job Status:
Full Time
  • Customer Service
  • Information Technology
SenSource, Inc
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Job Details

Summary :
Provides technical assistance, training and product demonstrations to existing and potential customers.

Essential Duties and Responsibilities:
Includes the following. Other duties may be assigned as required.

  • Assist sales and marketing efforts when required with product presentations and demonstrations using various forms of electronic media and remote desktop applications.
  • Provide help desk phone and email support for customer with software or hardware installation, and problem solving.
  • Provide customer training and support in the use of product hardware and software.
  • Provide technical consultation to customers to determine products best suited for their application.
  • Assist with the development of technical product documentation.
  • Important - This is to be used as a general guideline of your job description. This is not an intended to be an exhaustive list of all duties and responsibilities.  Other duties and responsibilities may be assigned as needed.

The Ideal candidate will also possess the following skills:

  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills
  • Enjoys working with others in a team environment
  • Enjoys working on the phone to help customers with any product support issues including but not limited to installation, trouble shooting, consultation.
  • Able to work independently and efficiently with a focus on team objectives
  • Self motivated, detail-oriented and organized
  • Proficient working with all Microsoft Office products as well as other hardware and software common in most office environments and ability to learn quickly.
  • Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers


Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Education and/or Experience: 
Bachelor degree in a technology related field is a plus. One year certificate from college or technical school; or 2 years of related experience and/or training; or equivalent combination of education and experience in the field of Information Technology. 

Language Skills: 
Ability to read, analyze, and interpret general business documents, professional journals, technical procedures, manuals and installation guides.  Ability to write reports, business correspondence, and procedure manuals. Ability to effectively and efficiently communicate information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:
Independently able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
To perform this job successfully, an individual should have strong computer skills including; Internet software all Microsoft Office products, proficient at typing, basic understanding of networks, internet, computers, and related peripherals.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. 

Work Environment:
The work environment an employee would experience while performing the essential functions of this job are characterized as follows: moderate to low noise, casual office environment with individual cubicles sharing general space with others, casual dress requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reports To:
Customer Service Manager

SenSource Mission Statement – It is our mission to provide innovative detection, data collection and software solutions enabling our global clients to operate more efficiently and effectively.  As SenSource advances we will continue to invest in the success of our clients, partnerships, employees and community with outstanding service, integrity and charity.

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