VXI Global Solutions LLC

20 Federal Plaza West Youngstown, Ohio 44503

KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone to assist their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to Team Leaders when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Upsells to customers as necessary

JOB REQUIREMENTS (Minimum Education and Experience):

  • High School Diploma or GED required
  • Customer service experience a plus
  • Sales experience is a plus but will train
  • Stellar customer service skills
  • Ability to use computer systems
  • Strong listening/comprehension skills
  • Conversational, patient and confident, with a positive attitude

Line of Business

Inbound Sales & Customer Service Calls

Benefits

  • Medical
  • Dental
  • Vision
  • Free Satellite Service
Pay rate: $15-$20/Hr.

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20 Federal Plaza West
Youngstown Ohio 44503
United States
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